The IwonaTEC team is committed to providing excellent customer service. If you are not satisfied with a product or have received a faulty item, please contact our customer service team or fill in the form below as completely as possible. Our customer service team will then get in touch with you.

If you have created a customer account, it's even easier: go to “My orders” and click “Return”.

Please wait for our reply before sending back an item or an order. For some items, a return may not be necessary in the event of a complaint.

Return address (for returns from all countries):
IwonaTEC GmbH
RMA xxxxxxxxx/xxxx (you will receive this number from our customer service team)
Gladbacher Str. 69
52525 Heinsberg
Germany

RMA request

Any damage, including damage in transit, must be reported within 7 days of receiving the parcel.